13 WINE - Frequently Asked Questions (FAQ’s)

• Q: What's in it for Me?
• Q: Why Should I Join the Members Lounge?
• Q: How do I Know my Transaction is Safe and Secure?
• Q: Is my Private Information safe?
• Q: What Happens With Out of stock product and items Sold Out?
• Q: Do you Charge Freight?
• Q: Do you Ship to New Zealand?
• Q: Do you Ship Internationally?
• Q: How long does it take to receive me order?
• Q: What if I am not home when my wine arrives?
• Q: What Happens if My Wine Order is Taken from the Front Door?
• Q: Can I Pay Over the Phone and Collect My Order?
• Q: How can I keep updated on Special Offers?
• Q: What are the terms of my guarantee?
• Q: What are the 13 WINE telephone hours

Q: What’s in it for Me?

A: 13 WINE wants to ensure you gain maximum benefit from using this site. Here is how we provide service to you.

Best Product Range and Pricing: 13 WINE provides an amazing array of wines, beer and spirits that will be continually updated on a weekly basis at fantastic prices. So you always get great deals on commercial and boutique wines.

Valuable Information: 13 WINE provides you with a platform to share your wine opinions, ratings, favorite wines, wine travel stories and secrets with other 13 WINE members. This will help you benefit from other peoples experience.

13WINE is providing a live wine appreciation course via the 13WINE radio show where you can learn from the experts, ask questions whilst sipping and learn why a wine tastes that way it does. These shows will be available for you to download via the 13 WINE podcast too!

Q: Why Should I Join the Members Lounge?

A: By joining the Members Lounge and becoming part of the13 WINE team, you have free and instant access to:

• the 13WINE internet radio show
• 13WINE wine appreciation course
• audio and video reviews from wine makers
• customer reviews and ratings
• the online customer forum
• the 13WINE blog
• wine bargain alert! - Email notification
• Inside Running on rare or hard to get wines – email notification

Please note that your privacy will be greatly respected and not rented or pimped to external parties

By joining, you can become part of the 13 WINE culture of sharing and swapping knowledge that helps everyone enjoy the world of wine

Q: How do I Know my Transaction is Safe and Secure?

A: 13 WINE uses SecurePay as the Internet Payment Gateway to provide a secure environment for the authorisation of credit card transactions over the Internet. See http://www.securepay.com.au

Confidential information including client credit card details are encrypted the moment they are transmitted from the client's browser to the banking network using industry standard encryption technology.

Q: Is my Private Information safe?

A: Your credit card details are not stored anywhere on the Internet and the only company who has access to this data is the merchant's bank. The bank also sends confirmation information via the same encryption technology back to the client's browser. These secure processes provide clients with peace of mind when purchasing online.M

Q: What Happens With Out of stock product and items Sold Out?

A: Our office will contact you and offer alternative product(s). Should this not meet with your approval an immediate credit will be offered.

Q: Do you Charge Freight?

A: A FLAT FEE OF $10.00 PER CARTON FOR DELIVERY AUSTRALIA WIDE

Q: Do you Ship to New Zealand?

A: Yes, a flat fee of $10.00 per carton applies

Q: Do you Ship Internationally?

A: We are currently investigating the countries we can ship to. Please register your interest on our Contact Us page

Q: How long does it take to receive me order?

A: We provide a seven day delivery time frame across Australia and New Zealand

Q: What if I am not home when my wine arrives?

A:: Australia Post will leave a missed delivery note outlining which Post Office you can visit to pick up your wines

Q: What Happens if My Wine Order is Taken from the Front Door?

A: 13 WINE and it’s contracted shipping agent will not be held responsible for any missing goods when delivered without a signature

Q: Can I Pay Over the Phone and Collect My Order?

A: Yes! You can pay over the phone and collect your order at:

3A St Albans Road, St Albans, Victoria, 3021 Click here for Map

Q: How can I keep updated on Special Offers?

A: By becoming a member of 13WINE, you will be the first to know about amazing offers that we come by.

The 13 WINE team has extensive wine industry contacts throughout Australia and abroad, so we are able to find the best deals as well as the more hard to acquire wines just for you.

Q: What are the Terms of my Guarantee?

A: If you find that the wines your receive from 13 WINE are in anyway defective, please notify us and return the wines and we will give you a 100% refund, no questions asked! Please note: this will exclude antique or investment grade wines

Q: What are the 13 WINE telephone hours?

A: Operating hours are from 9 AM – 5 PM, Monday to Friday, Australia Eastern Standard Time